U.S. Number:

773-957-1600

Europe Number:

+32 492 089 089

Real Time,
Real People,
Real Help

BLUE provides world-class technical support. Contact one of our SaaS experts with questions.

Blue offers you:

  • Worldwide, multilingual service desk resources in Chicago, London, Singapore, and Chennai. 24/7 support available for Enterprise customers.
  • Structured ITIL v3 based service delivery including SOPs for Incident, Change, Problem, Request, Access, and Security
  • Modern Information Technology Service Management (ITSM) tools and services including ticketing system and knowledge repository
  • Applications monitoring, surveillance, and analysis
  • Experienced application, infrastructure, process, and graphics arts experts
  • Fully measured and published Service Level Agreement (SLA) parameters

Blue also offers several on-site support services:

  • Asset-optimization and upload services for efficiency and accuracy
  • Content management with complex graphics files experience
  • Administer/maintain site configurations through the administration interface
  • Maintain/administer asset library, workflow, and online proofing modules including company/contact/user, security maintenance and administration, file type configuration, custom field maintenance and administration, workflow template maintenance, and population activities
  • Create/distribute system reports as required
  • Assist with client site training and demonstrations
  • Gather new client requests and requirements from the client sponsor and coordinate with both Client Relationship Manager and onsite team
  • Support/contribute to site testing of new features/upgrades
  • Provide onsite application support as required for client end users

CONTACT SUPPORT

Global E-mail: bluesupport@bluesoftware.com

Asia Pacific – Singapore +65.3158.1449

EMEA – London +44.(0).20.7099.2033

North America – Chicago +1.866.856.9945