Blue offers you:
- Worldwide, multilingual service desk resources in Chicago, London, Singapore, and Chennai. 24/7 support available for Enterprise customers.
- Structured ITIL v3 based service delivery including SOPs for Incident, Change, Problem, Request, Access, and Security
- Modern Information Technology Service Management (ITSM) tools and services including ticketing system and knowledge repository
- Applications monitoring, surveillance, and analysis
- Experienced application, infrastructure, process, and graphics arts experts
- Fully measured and published Service Level Agreement (SLA) parameters
Blue also offers several on-site support services:
- Asset-optimization and upload services for efficiency and accuracy
- Content management with complex graphics files experience
- Administer/maintain site configurations through the administration interface
- Maintain/administer asset library, workflow, and online proofing modules including company/contact/user, security maintenance and administration, file type configuration, custom field maintenance and administration, workflow template maintenance, and population activities
- Create/distribute system reports as required
- Assist with client site training and demonstrations
- Gather new client requests and requirements from the client sponsor and coordinate with both Client Relationship Manager and onsite team
- Support/contribute to site testing of new features/upgrades
- Provide onsite application support as required for client end users